Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: 11 July 2026

Elyscents International LLC currently delivers orders throughout the United Arab Emirates.

1. DELIVERY AREA

We deliver to serviceable addresses across the UAE.

Some remote areas, restricted locations, free zones, military areas or locations requiring special access may take longer or may require alternative delivery arrangements.

2. DELIVERY CHARGES

Standard delivery across the UAE is currently free unless a different charge is clearly displayed at checkout.

Additional charges may apply for:

• Same-day or express delivery
• Re-delivery after an unsuccessful attempt
• Incorrect or incomplete delivery information
• Special or remote delivery locations

Any applicable charge will be communicated before completion where reasonably possible.

3. ORDER PROCESSING

Orders are normally prepared after order and payment verification.

Orders placed on weekends, public holidays or during promotional periods may require additional processing time.

4. ESTIMATED DELIVERY TIME

Most UAE orders are expected to arrive within approximately 1 to 4 business days after dispatch.

Delivery times are estimates and may vary depending on:

• Customer location
• Courier workload
• Public holidays
• Weather conditions
• Address verification
• Product availability
• Events outside our reasonable control

5. ORDER TRACKING

Where tracking is available, delivery information may be sent by email, SMS or WhatsApp.

Customers should ensure their contact information is correct and remain available to respond to courier calls or messages.

6. CUSTOMER RESPONSIBILITIES

Customers must provide:

• Full recipient name
• Valid UAE telephone number
• Accurate building, street and area details
• Emirate
• Apartment, villa or office number
• Any necessary access instructions

We are not responsible for delays caused by incomplete or inaccurate information provided by the customer.

7. DELIVERY ATTEMPTS

The courier may contact the customer before delivery.

If delivery is unsuccessful because the customer is unavailable, unreachable or has provided incorrect information, the order may be returned to us.

Additional redelivery charges may apply.

8. DAMAGED OR MISSING ORDERS

Please inspect the parcel promptly upon delivery.

For a damaged, leaking, incomplete or incorrect order, contact us within 48 hours and provide:

• Order number
• Photographs or video of the package
• Photograph of the shipping label
• Photographs of the affected product

9. RISK AND OWNERSHIP

Responsibility for the parcel passes to the customer when it is delivered to the provided address or accepted by the customer or an authorised person at that location, subject to applicable law.

10. CONTACT

Email: support@elyscentsinternational.ae
Website: https://elyscentsinternational.ae